Refund policy
Refunds and cancellations
Effective 9 October 2026
How refunds work for our digital IT services. This page is maintained for customers and payment partners.
Policy details
Merchant
Smart Lead Tech Information Technology L.L.C. (سمارت ليد تك لتقنية المعلومات ذ.م.م), Commercial Register 61239, Tax ID 774-391-316, head office in Omraneya, Giza, Egypt. Operating website: smartleadtech.com.
Digital services only
We deliver software discovery, design, engineering, and related IT services. There is no physical shipping. Delivery means workshop access, documents, staging URLs, source handover, or other digital outputs described in your statement of work (SOW).
Discovery & Kickoff fee
The public Discovery & Kickoff fee is listed on our Pricing page in EGP.
- Full refund if you cancel at least 7 days before the first scheduled workshop.
- 50% refund if you cancel between 3 and 6 days before the first workshop.
- Non-refundable within 48 hours of the first workshop, or after any workshop or discovery work has started.
Custom project fees
After discovery, each project has a signed SOW. Deposits become non-refundable once kickoff work starts. Prepaid phases that have not started may be refunded as written in that SOW. Completed milestones are not refundable.
How to request a refund
Email help@smartleadtech.com or use the Contact form with your invoice or booking reference, reason, and preferred refund method. We confirm eligibility under this policy and your SOW.
Processing time
Approved refunds are processed within 14 business days via the original payment method when possible, or by bank transfer to an account in the payer’s name.
Card data
We do not store full payment card numbers (PAN) on this website. Card payments, when enabled, are processed by a licensed payment gateway under PCI requirements.
Governing law
This policy is governed by the laws of the Arab Republic of Egypt. It sits alongside our Terms and Privacy policy.